Frequently Asked Questions
Here at Gemini Blinds, we are committed to providing our customers with the relevant information they need, in order to make an informed decision before making the final purchase.
In light of this, we have created an FAQs page so you can find all the relevant information about us here at Gemini, together in one place.
Feel free to have a browse through the list but if there is something we’ve not covered, please get in touch with us and we will endeavour to answer your question and offer any advice to help you make the right decision.
Yes, we offer a 2 year guarantee on all of our blinds, a 5 year guarantee on shutters and awnings (not covered by misuse) and a 10 year guarantee on fitting. This is one of the best guarantees in the industry and sets us apart from our competitors. Within the terms of the guarantee, we offer an excellent after sales service and will always go back and fix any problems.
We always strive to offer the lowest prices, so on like for like products, we will price match other retailers.
Yes, our home visits and measuring service is free of charge. Once a customer has contacted us we will come out and visit you, bringing our pattern books and information of our products along too. We will carry out the survey and give you a cost. If you are happy with this, we will place the order for you. Home visits take approximately 30 minutes.
Yes, please feel free to view our different blind and fabric options by using the Design Space on our website. Here, you can select your room, blind style, fabric and colour to help you visualise what it will look like in your room.
We will bring samples and material books along with us to the home visit, but if you’d like to order samples beforehand, you can do this by viewing the Design Space and either calling us or submitting the form on the contact page.
Yes, during the home visit we will give you a no obligation quote.
For blinds, it can take 10-14 days. Shutters are roughly 10-12 weeks. Awnings and canopies take approximately 3-4 weeks.
Once your product has been made, our team of expert fitters will come out to install them. Fitting is free of charge on all full price blinds, for sale items we charge £4 per blind.
We offer various payment methods, including debit cards, Visa and Mastercard. You can also pay the fitter in cash.
We require a 20% deposit for blinds and 50% for shutters.
Gemini Blinds have 34 years of trading experience in the industry and we never compromise on the quality of our products. We offer a fantastic customer service including an after sales service and 5 year guarantees (not covered by misuse) - the longest in the industry!